CABBIEO Back to Home

Terms & Conditions

Please read these terms carefully

Effective Date: 28 Jun 2025 • Last Updated: 29 Jun 2025

1. Introduction

CABBIEO is an online mobile application that connects passengers with nearby drivers. It acts as a platform service — we do not operate vehicles ourselves but facilitate ride connections between users and independent drivers. By using this app, you agree to all the terms and conditions mentioned below.

2.1 Responsibilities

  • Users must provide accurate details during registration (name, mobile number, location, payment info)
  • Respectful and polite behavior towards drivers is mandatory
  • Illegal activity or transport of prohibited items is not allowed

2.2 Booking Conduct

  • Passengers must be present at the pickup location on time
  • If a user is late or unavailable, the ride may be canceled

2.3 Payments and Charges

  • Fares are calculated by the app and must be paid by the user
  • Late cancellations may result in a cancellation fee
  • Additional charges may apply for waiting time, route changes, or premium services

2.4 Account Security

  • Users should not share login details (OTP, passwords) with others
  • Any suspicious activity must be reported to customer support immediately

2.5 Suspension / Termination

  • Accounts may be suspended or terminated for violating company policy, misconduct, or non-payment

3.1 Eligibility and Documents

  • Drivers must have a valid driving license, vehicle documents, and insurance
  • Documents must be regularly updated and verified on the platform

3.2 Professional Conduct

  • Drivers must behave courteously with passengers
  • Follow all traffic rules and ensure passenger safety
  • Discrimination based on caste, religion, or region is strictly prohibited

3.3 Earnings and Payments

  • Driver income is based on completed rides, after deduction of platform commission
  • Payments are transferred weekly to the registered bank account or wallet

3.4 Ride Cancellation Rules

  • Drivers may cancel rides if users provide false info or cannot be reached
  • Repeated unjustified cancellations may result in warnings or penalties

3.5 Violation of Rules

  • Non-compliance with company policies can lead to permanent account suspension

3.6 Vehicle Compliance & Registration Policy

  • CABBIEO strictly accepts only commercially registered vehicles (Yellow Plate / Taxi Registration)
  • Unauthorized private vehicles (White Plate) may result in suspension, termination, and full legal responsibility on the driver
  • Submission of false documents may trigger strict legal action

Cancellation Terms

  • Rides canceled within 5 minutes of booking are free
  • Late cancellations incur a cancellation fee
  • If driver does not arrive, refunds are processed within 10–15 business days
  • No-shows may incur charges, and driver may be compensated

Safety Features

  • An SOS button is available in-app to alert emergency contacts and local authorities
  • Real-time location is shared during emergencies
  • Misuse of SOS feature may result in suspension

Platform Responsibility

  • CABBIEO is only a technology platform; we do not provide transport services directly
  • We are not liable for accidents, loss of belongings, or disputes
  • Users and drivers are responsible for legal and safety compliance

Updates

  • Terms may be updated; changes posted on app/website
  • Continued use constitutes acceptance of updated terms

Resolution Process

  • Contact customer support first for any disputes
  • Legal jurisdiction: Morena, Madhya Pradesh, India

3.3.1 Driver Wallet & Withdrawal Policy

Important information for driver partners

Minimum Wallet Balance

₹500 minimum required to receive bookings

First Wallet Recharge

Initial ₹500 is non-refundable and activates booking functionality

Bonus Offer

₹500 bonus for new drivers who apply CABBIEO branding on their vehicle

Withdrawal Examples:

₹1000 balance → No withdrawal allowed
₹1500 balance → ₹500 can be withdrawn
₹2500 balance → ₹1500 can be withdrawn

Important Notes:

  • • Only amounts exceeding ₹1000 can be withdrawn
  • • ₹1000 is operational minimum balance
  • • Withdrawals processed within 3–5 business days

9. Contact Information

If you have any questions or concerns, you may contact us at:

Customer Support

info@cabbieo.com

Driver Support

info@cabbieo.com

Phone

011-69652647

Need Clarification?

Our support team is available to help you understand our terms and answer your questions.

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